Technical support is provided in the USA by Strategic Embedded and Ka-Ro North America Sales, Bob Blumenscheid: cell: (614) 230-1987, email: bb(at)karo-electronics(punkt)com. As required, we will obtain further assistance from the development team in Ka-Ro Germany. The documentation provided by Ka-Ro is extensive and support questions are relatively rare. Free support is limited to product suitability discussions and the product as supplied.
When assistance is required that is specific to your project, a 4-hour email support contract can be purchased. The support is supplied directly by Ka-Ro's development team who will also log the duration required by each support request.